NuGen Medicine virtual care visits help eligible patients connect with a healthcare team from home for online doctor visits, follow-up needs, and refill discussions when clinically appropriate. Our team can help clarify the next care step, whether that means virtual guidance, scheduling support, or an in-person evaluation.
When Virtual Care Is a Good Fit
Virtual care may be a convenient option for routine check-ups, follow-up appointments, non-emergency questions, lab order or referral discussions, and availability questions for patients seeking care remotely.
- Routine check-ups and annual physical planning
- Follow-up appointments, lab orders, and referrals near your home
- Medication management and refill discussions
- Non-emergency urgent-care questions
- Hormonal therapy consultations for men and women
Online Doctor Visits and Prescription Refill Support
Online doctor visits can support ongoing care conversations and prescription refill requests. Refill requests are reviewed in the context of a visit and may be sent to a preferred pharmacy when clinically appropriate. For related education, explore our guides on telehealth for primary care, virtual doctor visits in Arizona, telehealth costs without insurance, what to expect at your first telehealth appointment, and telehealth in Florida.
Same-Day Telehealth Requests and Scheduling
If you need care promptly, contact NuGen Medicine to ask about same-day telehealth requests and available scheduling options. Appointment timing depends on clinical availability and the type of care needed, so the team can help identify an appropriate next step.
When In-Person or Emergency Care Is Needed
Virtual visits are not the right setting for every concern. Symptoms that may require a physical exam, hands-on testing, or higher-acuity evaluation may need in-person care. If you believe you are experiencing a medical emergency, call 911 or seek emergency care rather than waiting for a virtual visit.
Book a Virtual Care Visit
Ready to discuss your care needs? Schedule online, call 480-716-5998, or send NuGen Medicine a message to ask about virtual-care availability.
FAQs
What is a Full Service Virtual Care Visit?
A Full Service Virtual Care Visit is a remote medical appointment conducted via phone or video. At Nugen Medicine, our licensed medical professionals deliver comprehensive care such as check-ups or urgent consultations without requiring you to visit our clinic in person.
What services can be done through virtual care?
We offer routine check-ups, annual physicals, urgent care, lab orders and referrals, hormonal therapy consultations, medication management, and more. Nugen Medicine’s virtual care is designed to replicate the experience and effectiveness of in-person visits… just from the comfort of your home!
Is virtual care as effective as in-person visits?
Yes. For many common and chronic conditions, virtual visits are just as effective. Our providers use thorough clinical protocols and high-quality technology to ensure accurate diagnoses, appropriate treatments, and ongoing support. However, if your condition requires physical care or attention, then you can visit our clinic (5111 N Scottsdale Rd #143, Scottsdale, AZ 85250, United States) for hands-on treatments or testing.
How do I schedule a virtual care appointment?
You can schedule online, call us (480-716-5998), or send a message through our contact form or email (Admissions@nugenmedicine.com). We allow same-day and scheduled appointments to meet your needs quickly and conveniently.
What technology do I need for a virtual visit?
You just need a smartphone, tablet, or computer with internet access. We will guide you through the simple steps to connect with your provider, so there will be no advanced tech knowledge required.
Is virtual care secure and private?
Absolutely. All virtual visits with Nugen Medicine are conducted through HIPAA-compliant platforms to keep your health information private and protected.
Can I get prescriptions through a virtual visit?
Yes. We offer medication management and prescription refills as part of your virtual care. We can send prescriptions directly to your preferred pharmacy after your appointment.
Will I still be able to get lab tests done?
Yes. If lab work is needed, we’ll send lab orders to a facility near your home. Your virtual visit with us includes any necessary follow-up services, just like an in-person visit.
Can you refer me to a specialist after a virtual appointment?
Yes. We can provide referrals to trusted local specialists or diagnostic centers based on your condition. We coordinate care beyond the virtual visit so you get the treatment you need.
What if I need urgent care but can’t get to a clinic?
Our virtual care team can evaluate many urgent issues, such as minor infections, rashes, cold/flu symptoms, and more. If your condition requires in-person attention, we will guide you on the next steps for safe care or you can visit our clinic (5111 N Scottsdale Rd #143, Scottsdale, AZ 85250, United States) as soon as you’re able. However, if it’s a medical emergency, we recommend that you call 911 immediately.
Are virtual visits covered by insurance?
Most insurance plans now cover telehealth services, including full-service virtual care. Our administrative team can help verify your benefits and explain any out-of-pocket costs.
Can new patients use virtual care?
Yes, new and existing patients are welcome. Nugen Medicine’s virtual visits are a great starting point for establishing care or continuing ongoing treatment plans.
What if I need a physical exam? Can that be done virtually?
We can perform virtual physicals to the extent possible using guided assessments, health history, and symptom checks. We will let you know if an in-person follow-up is necessary for specific physical exam components.
Can I receive hormone therapy through virtual visits?
We offer comprehensive hormonal therapy consultations for both men and women via virtual care, including evaluation, lab coordination, treatment planning, and prescription management. However, the actual treatment procedure will require an in-person visit.
Why should I choose Nugen Medicine for virtual care?
Nugen Medicine blends the convenience of virtual care with the quality of a full-service medical practice. Our experienced providers, personalized attention, and seamless coordination of lab work, prescriptions, and referrals make us a trusted choice for remote healthcare.
Florida residents can access our full range of virtual care services through our dedicated Florida telehealth program.